Sub-processors
Last updated: October 20, 2025
🇪🇺 European sub-processors
Phare prioritizes European companies that use European hosting whenever possible, this is to ensure:
- Better Privacy: GDPR compliance isn't just a checkbox, it's baked in
- Supporting Local: Keep the digital economy thriving in Europe
- Faster Service: Lower latency for Phare's mostly European users
When Phare absolutely must use non-European providers, Phare ensures they meet the highest security standards and host data in European datacenters wherever possible.
- Address: BunnyWay d.o.o., Dunajska cesta 165, 1000 Ljubljana, Slovenia
- Usage: CDN, DNS, WAF, and hosting Phare's monitoring agents across multiple regions
- Data location: 🌍 119 edge locations across the world
- Certifications: ISO 27001
- Address: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany
- Usage: Main application and database hosting
- Data location: 🇩🇪 Germany
- Certifications: ISO 27001:2017
- Address: Scaleway SAS, 8 rue de la ville l'eveque, 75008 Paris, France
- Usage: Encrypted backup storage and transactional emails
- Data location: 🇫🇷 France
- Certifications: ISO 27001:2022
- Address: Brevo SAS, 106 boulevard Haussmann, 75008 Paris, France
- Usage: Newsletter and onboarding delivery (only if you subscribe!) + failover transactional emails
- Data location: 🇪🇺 European union
- Certifications: ISO 27001:2013
Personal data are removed from the payload sent to Mistral AI, this process is described in the privacy section of the Incident AI documentation.
- Address: Mistral AI SAS, 15 rue des Halles, 75001 Paris, France
- Usage: AI-generated incident summary and post-mortem
- Data location: 🇪🇺 European Union
- Certifications: ISO 27001:2022 + SOC 2
- Address: Bird B.V., Postbus 14674, 1001 LD Amsterdam, Netherlands
- Usage: SMS and voice notifications
- Data location: 🇪🇺 Europe
- Certifications: ISO 27001:2022
- Address: Lettermint V.O.F., Willemsvaart 16 B, 8019 AB Zwolle, Netherlands
- Usage: Failover transactional emails
- Data location: 🇪🇺 European Union
🌍 Non-European sub-processors
Stripe is a trusted payment processor with a proven track record of security and reliability, and allow Phare to provide a competitive mettered billing. You will have to share your payment information with Stripe to subscribe to a Phare Scale plan.
- Address: Stripe, Inc., 354 Oyster Point Boulevard, South San Francisco, CA 94080, United States of America
- Usage: Payment processing, subscriptions, and invoicing
- Data location: 🌍 Global
- Certifications: PCI Service Provider Level 1 + SOC 2
Error tracking is configured to not process any personal data, but it can't be guaranteed that an error stack trace won't ever contain personal information.
- Address: Functional Software, Inc. d/b/a Sentry, 45 Fremont Street, 8th Floor, San Francisco, CA 94105, United States of America
- Usage: Error tracking and performance monitoring
- Data location: 🇩🇪 Germany
- Certifications: ISO 27001:2022
Your IP is anonymized with a Bunny proxy before being sent to PostHog, no personal should be processd by them.
- Address: PostHog, Inc., 2261 Market St., #4008, San Francisco, CA 94114, United States of America
- Usage: Product and website analytics
- Data location: 🇩🇪 Germany
- Certifications: SOC 2 Type II
Your IP is anonymized with a Bunny proxy before being sent to Mintlify, no personal should be processd by them.
- Address: Mintlify, Inc., 1 Post St Ste 1800, San Francisco, CA 94104, United States of America
- Usage: Documentation and knowledge base
- Data location: 🌍 Global
- Certifications: SOC 2 Type II
How Phare Protects Your Data
Phare tries to minimize the number of sub-processors to the absolute minimum required to provide a reliable platform. Personal data is only transferred when absolutely necessary to provide the service, giving you as much control as possible over your data.
When Things Change
If Phare needs to add, remove, or change any sub-processors, you'll get 30 days advance notice via email. Don't like a new partner? You can object or close your account, no hard feelings!
Questions?
If you have any questions or concerns about Phare's sub-processors, please don't hesitate to reach out.
Send an email to support@phare.io, or check out the contact page for more options.